Returns are the part of the warehouse that everybody leaves for later. The problem is that, while they sit in a corner, the stock is not available and the customer does not know what is happening with their refund.
The four steps
- →Receive: scan the parcel when it arrives.
- →Identify: know which order and which customer it belongs to.
- →Inspect: the condition of each piece (perfect, damaged, opened).
- →Decide: it goes back to stock, is set aside or is thrown away.
The hard step: identifying
Many returns arrive with no paperwork. It helps to be able to search by the return label, by the original shipping label, by the order number or by the product code, and for the system to suggest the possible orders.
So they do not pile up
- →A fixed returns area.
- →Inspect them daily, even if there are only a few.
- →Whatever is in good condition goes back to stock right away.
In Ubika a return is identified in cascade (label, order, product), inspected piece by piece and goes back to stock automatically if it is in good condition. The client can get the return label from their portal. Warehouse software for online stores.
Keep reading
- The warehouse KPIs that really matter
- Location labels with barcodes: how to make them and where to put them
- What is a warehouse management system (WMS) and when do you need one
- How much does a warehouse management system (WMS) cost
What Ubika does: warehouse management software · software for 3PLs · WMS for e-commerce